Refund policy
Our promise to you
If you are not entirely happy with your purchase from WeBuyAnyPhone Limited, then as long as returned in the same condition as it was sent to you, within the 30 day cooling off period we will provide you with a full refund.
Making a refurbished return
Please ensure the device is returned in its original packaging with all accessories**, in the same condition as sold, to receive a full refund.
If you need to return your device to WeBuyAnyPhone Limited for whatever reason, please email or speak to one of the team and they will be happy to assist you.
Please ensure you include your order reference and proof of purchase (if you still have it), so we know its your order!
- Ensure you take a back-up of any information, personal data, software and other content on your device. You must do this before sending your device to us as your device may be erased, replaced, and/or reformatted according to repair, replace or refund in line with the warranty and / or 30 day return policy.
- Remove all personal data from your device.
- Remove all security passwords on your device *.
- Please remove your SIM card if you wish to keep it, as it will not be returned.
- Ensure that Find My Phone has been erased from your iCloud or Google account*.
* It will not be possible to repair/replace/refund items returned with these issues still associated with the device.
**The cost of any used accessories will be deducted from the overall refund (where applicable).
Brand New Phone Returns
Return and Refund Policy (Restocking Fee)
We hope you are satisfied with your purchase. However, if for any reason you wish to return a product, please read our return policy carefully. This policy is in line with the Consumer Contracts Regulations 2013 and outlines the conditions under which we may charge a restocking fee.
1. Cooling-Off Period and Right to Cancel
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order and return the product within 14 days of receiving it, for any reason.
2. Condition of the Product
To qualify for a full refund, the returned product must be in new, unused, and resellable condition with all original packaging, accessories, and documentation. If the product has been opened, used, or the seal has been broken, it may no longer be considered in resellable condition, and a fee may apply.
3. Restocking Fee
If the product has been opened or used, we may charge a restocking fee to cover the depreciation of the product’s value. The restocking fee will be a maximum of 10% of the purchase price.
4. Faulty Products
If you receive a product that you believe is faulty, please contact our customer service team immediately to report the issue. We may require evidence of the fault (such as photographs or a detailed description) before authorizing the return. This will help us assess the issue promptly and ensure the product is indeed faulty.
If the product is confirmed to be faulty, you are entitled to a full refund, replacement, or repair at no additional charge, including the cost of standard delivery. In such cases, no restocking fee will apply.
Please note: If the product is returned without prior approval from our customer service team or if we determine the product has been damaged due to misuse, no refund or replacement will be issued.
5. Return Process
To initiate a return, please contact WeBuyAnyPhone Limited within 14 days of receiving your order. You will be provided with instructions for returning the item. The product must be returned within 14 days from the day you notify us of your intention to return.
6. Refund Process
Once the product is received and inspected, we will process your refund within 14 days, minus any applicable restocking fee. Refunds will be issued to the original payment method.
7. Exclusions
This return policy does not apply to:
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Products that have been used or damaged.
12 Month Warranty Returns
Warranty Returns – in line with our 12 month limited warranty, if the device develops a technical fault relating to normal operation, then we will look to repair or exchange the product as quickly as possible for you to ensure you’re not without your phone for too long!
To initiate a warranty return, simply email us with a description of the issue and any steps you've taken to resolve it. We'll then guide you through the next steps.
For a change of mind return, the cost of postage is your responsibility.
Delivery Details
Please send the return item to the following address along with your order number so we know who it belongs too:
WeBuyAnyPhone Limited Returns
Unit 2
Fulcrum 4
Solent Way
Fareham
PO15 7FT
United Kingdom
The limited warranty is to only cover manufacturer faults and does NOT cover/include the following:
- Damage caused by improper use on purpose or by accident
- Damage caused by liquid
- Intentional damage
- Damage caused by dropping the product or intentional mistreatment
- Damage from any unauthorised repair or modifications to the device - including jailbreaking and unlocking.
- Improper use of accessories
- Faults or damage from normal use – e.g scratches to touchscreen
- Battery life – We set our acceptable minimum battery health percentage to be 80% of the original manufacturers capacity.
Contact us
To contact us email or call:
Email: info@webuyanyphone.com
Telephone: +447927541004