NEED HELP? - FAQs
We may not be able to answer life's big questions, but we can definitely help with your order, delivery or any other information about our awesome phones.
Orders
Delivery
Orders are processed within 2 working days. orders typically arrive within 3 days.
For more details, please refer to our Shipping Policy.
Payment
We currently accept the following payment methods:
- American Express
- Apple Pay
- Diners Club
- Discover
- Google Pay
- Maestro
- MasterCard
- PayPal
- Klarna
- Shop Pay
- Union Pay
- Visa
30-day Money Back Guarantee
30 day money back guarantee – If you are not entirely happy with the product, then as long as returned in the same condition as it was sent to you, within the 30 day cooling off period we will provide you with a full refund.
How can I cancel my order?
If you need to cancel your order for whatever reason, please get in contact with us via email as soon as you can. Once we have cancelled your order, you will receive your refund within 14 working days.
Returns
We accept returns within 30 days of receiving your order. Items must be unused, in their original packaging, and in the same condition as sent. Please reach out to us to begin the return process — once you contact us, we’ll send you detailed return instructions. After the item is returned to us, we’ll initiate a refund or send the exchanged item, whichever you prefer.
Products
Sim-Free
All our devices are unlocked (SIM free), i.e. they are not locked to any particular mobile network / operator – so, you can definitely use your new phone from PhonesDirect.com with your existing SIM card!
Warranty
All our devices come with a 12-month limited warranty giving you complete peace of mind. Any technical problems with the device are then covered for the first 12 months.
Of course, if you break the screen or smash the back cover then these, or other such problems caused by “user error” are not covered under the warranty. However, please speak to us as we might be able to repair your device in such instances at a very reasonable price.
Refurbished Phones
Every handset is extensively functionality tested using PhoneCheck’s industry leading software. All cosmetics are rigorously reviewed to ensure compliance with our high standards. All devices are data cleansed, reset and where necessary, refurbished to ensure you have a top-quality product at the fraction of the price when new.
What's in the box?
In the box there will always be your mobile phone, a USB charging cable and SIM pin.
About us
Who are we?
WeBuyAnyPhone.com Marketplace is a UK company specialising in the sales of second life phones.
Do you buy phones?
We don't buy phones, but we have partnered with WeBuyAnyPhone.com to offer you an extra special deal when you sell your old phone with them. Once you've made a purchse from Phones Direct, we will email you a promo code to get you an even better price than is normally offered.
How can I contact you?
We are very easy to contact. Please either email us on the relevant email address below or pick up the phone to speak to one of the WeBuyAnyPhone.com team in person.
For customer experience and general enquires:
Telephone: +447927541004